Highlights from Wikis: Managing, Marketing, and Making them Work

Use wikis for internal library communication, collaborative tools for larger organizations (and reach out to users).
Must define a purpose for the wiki or a problem it can solve.
Built a reference wiki to maintain internal docs; using Biz Wiki for business subject guide.
Pick the right solution – see http://wikimatrix.org to choose the platform that’s right for you!
Choose between local hosting over remote – local hosting allow for total control.
Provide ample help pages for wiki
Harvest initial content from blog entries, manuals, docs stored on network, etc.
Encourage others to add content – won’t work without group buy-in
Let others add content!!!
Provide even MORE help.
Add desirable content – specific guides for course assignments, etc.
Measure Use – review statistics to guide future content creation.
Explore new ways to use wiki, experiment with media, chat, etc.
Spammers WILL find a way to hack your wiki and post crapola – may have to resort to approval of registrations.
20% of users will do 80% of work.
Wikis Wikis everywhere, here a wiki there a wiki, everywhere a wikiwiki – thinking that consolidation is a good thing… One wiki to rule them all.
Wikis are never done – isn’t a static doc, maintain links, pages, and articles to keep wiki relevant.