We recently “recycled” our 3M Model 6210 SelfCheck unit (old and busted) in order to prepare for the arrival of the new V Series unit (new hotness). Our Circulation Supervisor worked hard with 3M support and other staff to get the new one up and running as there was a snafu with our ILS vendor, but that has been resolved and we’re up and running. The old one was running Win95. The new one is on Vista. The old one required a keyboard and mouse to be connected anytime you wanted to update settings, etc. The new one has a web interface we access via IP address. The new one is also much less industrial looking. What we need to focus on now is boosting its use as the old one was only able to garner around 8% of our total circulation volume.
Andy,
have you had and problems with the inbuilt receipt printer jamming?
Have you achieved your increase in checkouts though this machines?
So far there haven’t been any jamming issues. Our checkouts remain around 8% – 10% and we’re continuing to explore ways to boost its use. One nice benefit is that it isn’t nearly as problematic as the previous machine.
Hi Andy
Any latest review on the V-series SelfCheck as we are considering an upgrade from 6210? One of our concerns is the OS, we would prefer the OS to be Windows 7 rather than Vista.
We increased our SelfCheck service by directing patrons to use them whenever they come to the counter (“Have you tried the SelfCheck? Can I show you how to use it?”). Thus far, there are only a handful of patrons who insist on using the counter for loans. Hope this helps.
Hello, so far our V-series machine has worked flawlessly. It's much easier to use and more intuitive than the 6210. We've also tried the same strategy you mention. It seems to work with a little success but we too still have patrons who insist on interacting with someone at the desk. Fortunately we haven't seen any issues related to Vista with the machine. On the other hand, our old 6210 was remotely hacked and had started serving up malware to some of our other computers!